Onboarding Basic Info

Tell us who you are and where you operate. We verify every Handler before they go live on the platform.

Logistics & Area

Tell us how you'll get around and which areas you want to cover.

Service and Price Standards

Every PAPEPO Handler operates to the same vet-grade benchmark and the same published pricing. No shortcuts, no exceptions.

I agree to purchase and use equipment that meets PAPEPO's recommended standards to deliver every service, and I accept full responsibility for the compliance of my own tools. I also agree to PAPEPO's central pricing policy described above.

The Independent Contractor Agreements

Please review and agree to our core operating principles.

• Platform Liability & Execution
• Platform Ownership & Reallocation
• Right of Substitution
• Absolute Freedom of Work
• Final Self-Employed Declaration
• Future VAT & Pricing Adjustments
• Platform Fee Modification
• Payment Gateway Processing Fees
• Introductory Offers & Promotions

01. Platform Liability & Execution

PAPEPO is a technology matching platform. While PAPEPO sets strict service guidelines and bio-security standards, you (the contractor) are solely liable for the physical execution of the service and any risks involved.

02. Platform Ownership & Reallocation

The Platform holds absolute ownership over all customer accounts, subscription data, and routing slots. Handlers are strictly prohibited from claiming exclusive rights to any specific customer or route. PAPEPO reserves the right to reallocate, modify, or remove any route at its sole discretion.

03. Right of Substitution

After accepting a route, you have the right to assign a substitute (e.g., a friend, employee, or another registered PAPEPO Handler) to fulfill the job on your behalf. The platform only requires the service specification to be met and does not restrict the work to be done personally by you. Any substitute personnel you appoint must hold vetting credentials equivalent to your own. If your profile features a valid DBS certificate or active Insurance, your substitute must hold the exact same active credentials to fulfill the client's original safety requirements.

04. Absolute Freedom of Work

You have absolute freedom to log on, log off, accept or reject jobs at any time. The platform enforces no minimum hours, no penalty mechanisms for rejected work, and does not restrict you from working for competitor platforms or private clients.

05. Final Self-Employed Declaration

I confirm that I am registering as an Independent Contractor (Self-employed). I understand that I am responsible for my own taxes (HMRC), National Insurance, self-provided equipment, and Public Liability Insurance. PAPEPO provides platform matching services only and does not establish an employer-employee relationship.

06. Future VAT & Pricing Adjustments

I acknowledge that if PAPEPO becomes legally required to register for UK VAT, standard VAT may be added to the customer's gross bill or applied to service fees. Because the platform operates on a minimal-margin model to support handlers, PAPEPO cannot absorb this tax. I accept that this necessary tax adjustment may be passed to the customer—carrying an inherent risk of client churn or cancellation—or may require handlers to absorb a portion of the VAT liability, which would directly adjust the net earnings per individual booking.

07. Platform Fee Modification

PAPEPO reserves the right to modify the £1 platform fee per visit with 30 days prior notice to all handlers. You have the right to terminate this agreement if you do not accept the modified fee.

08. Payment Gateway Processing Fees

I agree that all third-party payment gateway fees incurred via Stripe—including but not limited to card processing fees, payout transfer fees, and refund fees—are my sole responsibility. These fees will be automatically deducted from my gross earnings prior to payout via Stripe Connect.

09. Introductory Offers & Promotions

I acknowledge that PAPEPO utilizes strategic 50% introductory discounts—applied either to a customer's first trial visit or to their Initial Deep Clean surcharge when they subscribe to a monthly plan—to rapidly acquire recurring customers. I agree that when servicing a customer utilizing these offers, my net payout for that promotional portion will be proportionately reduced by 50%. All subsequent regular visits will be paid at my full standard rate.

Independent Contractor Agreement

Please review your declaration. Digital signature is required to submit your application for platform review.

Woohoo! Your Application is In! 🐾

Thank you so much for taking the time to apply to join the PAPEPO Handler family. We've successfully received your details and safely stored your documents.

Our compliance team is already on it. Once your profile is reviewed and approved, we'll send a special Welcome Email right to your inbox with everything you need to set up your password and access your new routing dashboard.

Please hang tight, and we'll be in touch very soon!